Who fixes what
Gurgaon's #1 civic confusion is jurisdiction — the same road can belong to three agencies. Here's the practical map.
| Problem | Whose job | Call |
|---|---|---|
| Garbage not collected / dirty street | MCG | 1800-180-1817 |
| Pothole on a colony road | MCG | 1800-180-1817 |
| Pothole on a master road (SPR, GCX Road) | GMDA | 1800-180-1817 (same line routes it) |
| No power / outage | DHBVN | 1912 |
| No water / sewer overflow | MCG or GMDA | 1800-180-1817 — shared complaint line |
| Waterlogging in monsoon | GMDA flood control | 1800-180-1817 |
| Illegal construction next door | DTP / DTCP Haryana | 0172-2774169 |
| Park or streetlight in an HSVP sector | HSVP | 1800-180-3030 |
| Waste burning / construction dust | HSPCB | Gurugram North 0124-2332775 |
| Grievance stuck anywhere | CM Window · Samadhan Shivir | Walk-in at Mini Secretariat |
The agencies, in one line each
| MCG | Sanitation, property tax, streetlights, internal roads, municipal water/sewer connections, birth & death certificates. |
| GMDA | Master roads, bulk water, master drainage and flood control (24×7 monsoon office), Gurugaman city buses, metropolitan planning. |
| HSVP (ex-HUDA) | Plotted-sector development and upkeep — plots, parks, roads in HSVP sectors. |
| DTCP/DTP | Colony licences, building plans, action on illegal construction. |
| DHBVN | Electricity distribution, outages, billing. |
| District Administration | Law & order coordination, disaster management, daily Samadhan Shivir grievance camps. |
The MCG–GMDA split for water and roads is genuinely fuzzy at street level — the shared 1800-180-1817 line is the practical answer, and we say so rather than pretending the map is clean.